Support
Answers to the questions that come up while playing TESSERAVE.
Playing the game
How does it work?
Nine boxes sit in a 3×3 grid, each five by five cells. Fill the gaps in a box with the pieces you are dealt; fill one completely and the whole box bursts, and the boxes above it drop down. Drag one of the three pieces from the tray at the bottom.
Can I get stuck with nothing to place?
Not in Time Attack or the Daily Challenge. The game works the pieces backwards from the gaps already on the board, so whatever you are dealt fits somewhere. Choosing where to put it is the game — never whether you can.
Free Play and BLOCROSS are different — in both, getting stuck is how a run ends.
Free Play has no clock, but the pieces get harder the deeper you go. Put one somewhere other than where it was planned and that piece may have nowhere to go later. In BLOCROSS the pieces on the 8×8 board come at random.
When does the timer run?
Time Attack starts at two minutes, and the clock starts the moment you place your first piece — it stays still while you read the board. Every box you burst buys more time, and bursting them back to back buys more still.
How is the Daily Challenge decided?
A new board opens at midnight UTC and everyone in the world gets the same one. The board is built from the date rather than fetched from a server, so changing your device's time zone will not give you a different one.
You can play it as many times as you like; your best score of the day is what stays. One bad run does not cost you the day.
How is BLOCROSS different?
- One 8×8 board. Fill a row or column completely and it clears.
- Pieces come at random — but only sets where all three fit the board right now.
- No time limit. The run ends when nothing fits any more.
- Its records are kept separately from the main game.
Records and leaderboards
Do my records move to a new device?
No. Best score, boxes cleared, games played, and your day streak are stored on the device, so a new device starts fresh. There is no account sync.
Purchases can be restored, though (see below). And scores you have submitted live in your Game Center or Play Games account, so those follow you.
Which modes go on the leaderboards?
Only the Daily Challenge and BLOCROSS. Everyone plays the same daily board, and BLOCROSS has a single set of rules — both can be compared fairly.
Time Attack and Free Play are not submitted: settings and skins change the conditions, so the scores would not sit side by side meaningfully.
My score is not showing on the leaderboard.
You need to be signed in to Game Center (iOS) or Play Games (Android). You can play everything without signing in, and your on-device records are unaffected.
If your score is missing from the "all time" list in Play Games, your player profile may be set to private. Check your profile settings in the Play Games app.
Purchases
What is for sale?
- Skin packs: a look and its music together. Each pack changes the material of the blocks and how they burst.
- Bundle: five skin packs plus Remove Ads.
- Remove Ads: removes the ad shown after a run ends.
Every mode is open from the start. We do not sell anything that affects how well you can play — no extra time, no re-rolls, no continues.
I bought Remove Ads but skin pack trials still show one.
That is intended. The 30-minute skin pack trial is something you get by watching an ad, so it is the one exception. Otherwise a single Remove Ads purchase would unlock every pack indefinitely.
The ad shown after a run ends does not appear once you have bought Remove Ads.
I changed device and my packs are gone.
Tap Restore purchases at the bottom of the shop. As long as you are signed in with the same Apple ID or Google account you bought with, they will come back. After a reinstall the app also tries to restore them quietly on launch.
If restoring finds nothing, the purchase may have been made with a different account. Check which one you are signed in with.
I bought one pack and now I cannot buy the bundle.
The stores do not discount a bundle by what you already own, so selling it to you would mean paying for the same pack twice. If you have bought any pack in the bundle individually, the bundle is no longer available.
Buying Remove Ads on its own does not block the bundle.
Payments and refunds
All payments are handled by the Apple App Store or Google Play.
- iOS: reportaproblem.apple.com
- Android: Google Play refund request
Troubleshooting
There is no sound.
Check that music and sound effects are not switched off in Settings. Your device being on silent can also mute the game.
The frame rate stutters.
On older devices some glow effects are reduced automatically. If it still stutters, email us with your device model.
The app freezes or the board looks wrong.
Quit the app completely and start it again. If it keeps happening, send us your device model, OS version, and app version and we will look into it.
Contact
Email support@maeilmagazine.com. Telling us your device model, OS version, and app version helps us find the problem faster.