Support

How to play

How do I play?

Pick a game and you'll see a picture how-to. Tap the screen and it starts after a 3-2-1 countdown. Nearly every game is played with a single tap. In some, timing is everything; in others, it's how long you hold.

Are any games locked?

No. Every game is open from the start.

What is Today's Game?

It's the big card at the top of the home screen. Each day one game is picked, and you earn 1.5x coins in it. Your Today's Game scores go on that day's leaderboard.

Today's Game changes at the same moment worldwide, every day at 07:00 UTC. The card shows how long until it changes.

This round feels impossible. Was there an obstacle I couldn't avoid?

In games where obstacles are planned ahead, every layout is checked for a way through before you see it, and rebuilt if there isn't one. If you still run into something that looks wrong, please send us a screenshot.

Coins and outfits

How do I get coins?

Pick them up in the games, or earn them from your score when a round ends. You get 1.5x in Today's Game, and 1.5x for 30 minutes after watching an ad from the 1.5x coins for 30 min button on the home screen. Together they make 2x.

Can I buy coins?

No. Coins only come from playing.

How do I dress up Nemo?

Open the Closet at the bottom of the home screen to choose hats, outfits, things to hold and body colors. Single items and body colors cost coins; sets are paid. Wear a complete set and it shows off its own effect in the games.

Do outfits help my score?

No. Outfits only change how Nemo looks. Even a big cape or hat doesn't change what counts as a hit: that's always Nemo's body.

Do my records and coins move to a new device?

Your best scores, coins and the outfit items you bought with coins are stored only on the device and don't move to a new device. They are deleted along with the app.

Paid sets and ad removal can always be recovered with Restore purchases.

Ads and purchases

When do ads appear?

Never during a game. Full-screen ads only appear after a game ends, right before the results screen, and only after several more rounds and at least two minutes since the previous ad. None appear during your very first session after installing. We don't use banners that cover the screen.

Rewarded ads only play when you tap the 1.5x coins for 30 min button on the home screen yourself.

What does Remove Ads do?

Full-screen ads stop, the ad button disappears from the home screen, and you always earn 1.5x coins. It's a one-time purchase you keep forever and can restore.

I switched devices and my purchases are gone.

Tap Restore purchases in Settings. If you're signed in with the same Apple ID or Google account you bought with, they'll come back.

If restoring doesn't work, the purchase may have been made with a different account. Please check which account you're using.

How do payments and refunds work?

All payments are handled by the Apple App Store or Google Play.

• iOS: reportaproblem.apple.com
• Android: Request a refund on Google Play

Leaderboards

My score isn't on the leaderboard.

Only rounds played in Today's Game go on the leaderboard. Scores from other games are kept as your best on the device.

You need to be signed in to Game Center on iOS or Play Games on Android. Rounds played while the app couldn't reach our server for the current time aren't posted either (they're still saved on your device).

When do leaderboards reset?

When Today's Game changes, every day at 07:00 UTC.

Troubleshooting

There's no sound or vibration.

Check that sound and vibration are on in Settings, and that your device isn't in silent mode.

The app asks me to update.

You'll see a notice when a new version is out. Tap "Later" and we won't ask again about that version. Very old versions need to be updated before you can keep playing.

The game stutters or the app freezes.

Close the app completely and open it again. If it keeps happening, tell us your device model, OS version, app version and which game it happened in.

Contact

Related

• Privacy Policy
• About One Tap Mini Games